Need a hand?
Tell us what you ran into and we'll get back as soon as we can. Snazi Games is a small studio — your message goes directly to a human, not a ticket queue.
Email us
We aim to respond within 2 business days. To help us help you, please include:
- The name of the app and the device you're using (e.g. "Jungle Jumble on iPhone 14")
- What you were doing when the issue happened
- What you expected to happen vs. what actually happened
- Screenshots or screen recordings if you have them
Common topics
- Lost progress? Try restarting the app first. If that doesn't restore your game, email us with your approximate level so we can investigate.
- In-app purchase issue? Purchases are handled by Apple or Google. For refund requests, you'll need to file with them directly (Apple: reportaproblem.apple.com; Google: play.google.com/store/account/orderhistory). We're happy to help you sort out delivery issues for items you've paid for.
- Ads showing up after you bought ad removal? Force-quit the app and reopen it; the purchase usually applies on next launch. If it doesn't, email us with your Apple ID or Google account email so we can verify the purchase.
- Privacy or data request? Email us with the subject "Privacy Request" — see our Privacy Policy for what we can do.